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Starting and running a contact centre is not an easy
or cheap thing to do. Many organisations only need a
solution for a certain period of time, don’t have
the technology or the knowledge or wish to
concentrate on their core business not on running a
contact centre. Outsourcing can help you access
the level of service and efficiency without the
investment or expense over a short or long term
period.
KHA have been operating its own call centre for
14 years raising millions of dollars for Kidney
detection, prevention and treatment as well as
assisting those who suffer with initiatives like our
kids camp.
Provided by Noble Systems, the inbound queuing
and outbound dialler allow our agents to give
efficient and fast service.
Our operational Manager is Derek Finch who has
extensive contact centre experience over 14 years in
a wide variety of organisations as well as a
consultant and is highly regarded within the
industry. He has been an active member of the ATA
branch and national boards and is a frequent
conference speaker. |
